FAQs Archive - ICAM Technologies Inc. https://fr.icam.com ICAM Technologies Tue, 28 Apr 2020 19:11:30 +0000 en-CA hourly 1 https://wordpress.org/?v=6.2.2 https://fr.icam.com/wp-content/uploads/2017/10/cropped-Artboard-1@2x-100-32x32.jpg FAQs Archive - ICAM Technologies Inc. https://fr.icam.com 32 32 How to generate package job file https://fr.icam.com/faq-items/how-to-generate-package-job-file/ https://fr.icam.com/faq-items/how-to-generate-package-job-file/#respond Tue, 28 Apr 2020 18:22:16 +0000 https://fr.icam.com/?post_type=avada_faq&p=24721 Generating Package Job File (.zpj) This article highlights the steps to generate a package job file. This package job is the preferred method when sending help requests to an ICAM representative. The package job generates all the necessary information 1. When posting a job, ensure that the interface option is set to FULL. This can be changed [...]

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]]> https://fr.icam.com/faq-items/how-to-generate-package-job-file/feed/ 0 Why do I have a move after a LOADTL/ or TURRET/ CLfile statement? https://fr.icam.com/faq-items/why-do-i-have-a-move-after-a-loadtl-or-turret-clfile-statement/ https://fr.icam.com/faq-items/why-do-i-have-a-move-after-a-loadtl-or-turret-clfile-statement/#respond Thu, 16 Jan 2020 15:13:53 +0000 https://fr.icam.com/?post_type=avada_faq&p=23310 Most of the time, this is a move generated by CAM-POST after a tool change to support the length compensation. Details: If your post is a LATHE post, please refer to the second example below. Example 1: Configuring a MILL Post. Open your post in QUEST Select Machine Description / Tool Change Navigate the [...]

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]]> https://fr.icam.com/faq-items/why-do-i-have-a-move-after-a-loadtl-or-turret-clfile-statement/feed/ 0 How do I install floating license server? https://fr.icam.com/faq-items/how-do-i-install-floating-license-server/ https://fr.icam.com/faq-items/how-do-i-install-floating-license-server/#respond Tue, 14 Jan 2020 17:05:03 +0000 https://fr.icam.com/?post_type=avada_faq&p=23290 Floating license server installation This article shows a typical installation of ICAM License Server. Your installation should be similar. If you encounter any difficulties during the installation process, refer to the ICAM Installation User Guide document provided with your documentation. Note: The ICAM License Server is used with a FLOATING license. If you are using [...]

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]]> https://fr.icam.com/faq-items/how-do-i-install-floating-license-server/feed/ 0 How to import a Post-Processor? https://fr.icam.com/faq-items/how-to-import-a-post-processor/ https://fr.icam.com/faq-items/how-to-import-a-post-processor/#respond Tue, 14 Jan 2020 16:38:32 +0000 https://fr.icam.com/?post_type=avada_faq&p=23287 Instructions on how to import post-processor to database 1. Start by running GENER. 2. Click on "DB Manager". 3. A new window should open with a list of your database(s) if any. Otherwise, the default database is shown. Right click the desired database and click “Import...”. 4. You will be prompted to select the file you wish [...]

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]]> https://fr.icam.com/faq-items/how-to-import-a-post-processor/feed/ 0 How do I create a support ticket? https://fr.icam.com/faq-items/how-do-i-create-a-support-ticket/ https://fr.icam.com/faq-items/how-do-i-create-a-support-ticket/#respond Tue, 14 Jan 2020 15:32:37 +0000 https://fr.icam.com/?post_type=avada_faq&p=23219 To create a support ticket: 1. Access your ICAM Customer Portal: https://customerportal.icam.com/readydesk/customer/rdlogin.aspx 2. Enter your Customer ID below. If this is your first time accessing the portal, select Forget your password? An email will be sent to allow you to change your default password. 3. To create a new ticket, select Submit New Ticket 4. Fill [...]

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]]> https://fr.icam.com/faq-items/how-do-i-create-a-support-ticket/feed/ 0 How do I install CAM-POST? https://fr.icam.com/faq-items/how-do-i-install-cam-post/ https://fr.icam.com/faq-items/how-do-i-install-cam-post/#respond Tue, 14 Jan 2020 15:32:00 +0000 https://fr.icam.com/?post_type=avada_faq&p=23231 CAM-POST installation Set-Up This section shows a typical first-time installation of CAM-POST on a client computer. Your installation should be similar. If you encounter any difficulties, refer to the ICAM Installation Guide PDF document provided with your dedicated solution. ICAM software includes two parts of installation: ICAM Productivity Tools and Integration Tools. 1. Select [...]

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]]> https://fr.icam.com/faq-items/how-do-i-install-cam-post/feed/ 0 How do I update my account information? https://fr.icam.com/faq-items/how-do-i-update-my-account-information/ https://fr.icam.com/faq-items/how-do-i-update-my-account-information/#respond Tue, 14 Jan 2020 15:31:16 +0000 https://fr.icam.com/?post_type=avada_faq&p=23250 To update your ICAM Support Portal Account information: 1. Log in to your ICAM Customer Portal using the login information given in your delivery email: https://customerportal.icam.com/readydesk/customer/rdlogin.aspx  2. Once logged in, select Account. 3. Modify desired fields and select Submit to update account information.

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]]> https://fr.icam.com/faq-items/how-do-i-update-my-account-information/feed/ 0 How do I reset floating license? https://fr.icam.com/faq-items/how-do-i-reset-floating-license/ https://fr.icam.com/faq-items/how-do-i-reset-floating-license/#respond Tue, 14 Jan 2020 15:30:15 +0000 https://fr.icam.com/?post_type=avada_faq&p=23254 Resetting Floating License (Max user count reached) Often times, users may be taking up keys without realizing it and the max user count would be reached. To fix this, either purchase additional licenses or reset the floating server. Here are the instructions to reset the server. 1. Open “Run” (Window key + R) and type [...]

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]]> https://fr.icam.com/faq-items/how-do-i-reset-floating-license/feed/ 0 How do I access the CAM-POST library to read in a post-processor template file? https://fr.icam.com/faq-items/how-do-i-access-the-cam-post-library-to-read-in-a-post-processor-template-file/ https://fr.icam.com/faq-items/how-do-i-access-the-cam-post-library-to-read-in-a-post-processor-template-file/#respond Tue, 14 Jan 2020 15:29:47 +0000 https://fr.icam.com/?post_type=avada_faq&p=23269 To enter CAM-POST library: 1. Start QUEST 2. Select General Description / General Information 3. Select Machine type: (Question 3.00) 4. Move to Control Defaults (Question 5.00) 5. Click the “…” button next to the question 6. A new window displaying a large selection of machine “controllers” will appear, similar to the screen below: [...]

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]]> https://fr.icam.com/faq-items/how-do-i-access-the-cam-post-library-to-read-in-a-post-processor-template-file/feed/ 0 How do I solve floating license troubleshoot? https://fr.icam.com/faq-items/how-do-i-solve-floating-license-troubleshoot/ https://fr.icam.com/faq-items/how-do-i-solve-floating-license-troubleshoot/#respond Tue, 14 Jan 2020 15:29:16 +0000 https://fr.icam.com/?post_type=avada_faq&p=23275 Instructions on how to get hop-count and latency to solve server connection issues 1. Determine your ICAM ID; download "icamid.exe" from the following link and run it: http://webftp.icam.com/icamid.exe 2. Your ICAM ID is displayed under "ICAM System ID" 3. To determine your hop-count, click on More... 4. Enter the IP address of the server [...]

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